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Privacy Policy

Last Updated: 1st June 2026

DG Counselling Therapy is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


This Privacy Policy explains how personal information is collected, used, stored and protected when you visit this website or contact DG Counselling Therapy.

Who We Are

DG Counselling Therapy provides professional counselling services within the United Kingdom.


For the purposes of data protection law, the Data Controller is:


DG Counselling Therapy


Email: hmplus7@gmail.com
Telephone: 07938 705 856


Website: www.dgcounsellingtherapy.co.uk


If you have any questions regarding this Privacy Policy or how your information is handled, please make contact using the details above.

Information We Collect

When you submit an enquiry through the website contact form, we may collect:

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  • First name

  • Surname

  • Email address

  • Telephone number (if provided)

  • The content of your message

​

You should avoid including detailed medical information or highly sensitive personal information within an initial website enquiry wherever possible.

How We Use Your Information

Your information is collected and processed for the following purposes:

 

  • Responding to enquiries

  • Providing information about counselling services

  • Arranging consultations or appointments

  • Maintaining records of communications

  • Meeting legal, professional and regulatory obligations


Your personal information will not be sold, rented or shared for marketing purposes.

Legal Basis for Processing

Under UK GDPR, the lawful bases relied upon for processing personal information include:


Legitimate Interests


To respond to enquiries and communicate with prospective and existing clients.


Contractual Necessity


To take steps at your request before entering into a counselling agreement and to provide counsellingservices where agreed.


Legal Obligations

 

Where processing is necessary to comply with legal, safeguarding, insurance or professional requirements.

Special Category Data

As a counselling practice, information relating to mental health may constitute Special Category Dataunder UK GDPR.


If you choose to disclose such information, it will be processed only where lawful and necessary for theprovision of counselling services or related professional obligations.

Website Hosting and Security

This website is hosted by Wix.com Ltd.


Information submitted through the website may be processed and stored using Wix's secure systems and infrastructure.


Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, misuse, alteration or disclosure.


This website may include services provided by third parties, such as map, analytics or website performance tools. Such services may process certain technical information necessary for their operation. Further information is provided in the Cookie Policy.


However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Confidentiality

Information shared with DG Counselling Therapy is treated confidentially.


Confidentiality may only be broken where:

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  • There is a serious risk of harm to you or another person;

  • Disclosure is required by law;

  • A court order requires disclosure; or

  • Other exceptional circumstances exist where professional and legal obligations require action.


Where possible, any necessary disclosure would be discussed with you first.

Retention of Information

Website enquiries that do not result in counselling services will normally be retained only for as long as reasonably necessary to respond to the enquiry and maintain appropriate business records.


Where counselling services are provided, records may be retained in accordance with professional guidance, insurance requirements, safeguarding responsibilities and legal obligations.


Retention periods may vary depending upon the nature of the service provided and applicable professional requirements.

Sharing Information

Personal information will only be shared where necessary and appropriate.


This may include:

 

  • Website hosting and technology providers;

  • Professional advisers;

  • Clinical supervisors where appropriate and in accordance with professional practice;

  • Regulatory, legal or safeguarding authorities where required by law.


Information is not sold to third parties.

Your Rights

Under UK GDPR, you may have the right to:​

 

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request erasure of your personal information in certain circumstances;

  • Request restriction of processing;

  • Object to processing;

  • Request transfer of information where applicable;

  • Lodge a complaint with the Information Commissioner's Office (ICO).


Further information about your rights can be found at www.ico.org.uk.

Complaints

If you have concerns regarding the handling of your personal information, please contact DGCounselling Therapy in the first instance.


You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements,professional obligations or website functionality.


Any updates will be published on this page together with the revised date shown at the top of thepolicy.

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